FAQs

 

ABOUT EGL USA


  Where are the EGL USA gemological laboratories?

  Who will analyze my items at EGL USA?

  What type of equipment is used in the EGL USA laboratories?

  How can I open a customer account?

  How can I access my existing customer account online?

  How is EGL USA related to other companies with “E.G.L.” in their names?

 

ABOUT GEMOLOGY, DIAMONDS, AND GEMSTONES


  What is a gemological report?

  Why is a gemological report important?

  Will my diamond or gemstone always increase in market value?

  Where should I buy a diamond, colored gemstone, or pearl?

  My stone or jewelry was lost or stolen. Can you look out for it?

 

ABOUT EGL USA’S SUBMISSION PROCESS


  What kind of items does EGL USA evaluate?

  How can I submit an item?

  My stone is set in jewelry. Do I need to have it unmounted before it can be analyzed?

  What happens if I submit a stone and need to pick it up before the analysis process
      is complete?

  What is a resubmission fee?

 

ABOUT EGL USA REPORTS


  What kinds of reports does EGL USA offer?

  How can I verify the contents of an EGL USA report?

  How can I be sure that my stone or jewelry matches an accompanying report?

  How do I replace a lost EGL USA report?

  Does EGL USA offer preliminary results?

  What happens if I do not agree with the analysis shown on EGL USA’s
      preliminary results?

  Does EGL USA evaluate diamond cut grade?

  Does EGL USA evaluate light performance in diamonds?

  Does EGL USA determine country of origin for any stones?

  Does EGL USA disclose when diamonds and colored gemstones are treated?

  Does EGL USA evaluate enhanced diamonds?

  Does EGL USA evaluate lab-grown diamonds?

  Does EGL USA evaluate rough diamonds?

  Does EGL USA use the SI3 grade in evaluating diamonds?

  How can I learn more about the gemological terms on an EGL USA report?

 

ABOUT EGL USA SERVICES


  What online services are available to customers?

  Does EGL USA laser-inscribe diamonds?

  Will EGL USA analyze my gemstone in my presence?

  Does EGL USA provide appraisals?